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WhatsApp Form Elements

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This is a complete reference for every element available in the WhatsApp Forms builder, grouped the same way they appear in the Elements panel: Basic Elements, Input Fields, and Form Actions.

Common Settings

 Most Input Fields share the same core settings:

  • Display Label: The question or field name shown to the customer. Maximum 20 characters
  • Helper Text (Optional): Small guidance text shown under the field, like an example answer.
  • Required Field: A toggle that determines whether the customer must fill this field in before continuing.
Whatsapp Form Basic Elements | Onbbits Help Center

Every element also has Duplicate Element and Remove actions at the bottom of its settings panel.

Basic Elements

These add text content to a screen — they don’t collect answers.

  1. Heading: The primary title for a screen.​
  2. Subheading: A secondary title or section header.
  3. Body Text: Main content or descriptive text.​
  4. Caption: Small secondary text, used for metadata or fine print.​
Form Basic Elements | Onbbits Help Center

Input Fields

We’ll walk through how each form element works using the example of a salon appointment booking form

Appointment Booking Form | Onbbits Help Center

  1. Short Answer: A one-line text input. In addition to the common settings, it includes an Input Format dropdown (for example, General Text) to control the expected input type.

  2. Long Answer: A multi-line text area for longer responses, like feedback. Uses only the common settings — no additional options.
Form Input Elements 1 | Onbbits Help Center
  1. Dropdown: a collapsing list from which the customer picks one answer. In addition to the common settings, it includes an Options list where you add each choice with + Add Item and remove one with the trash icon. At least two options are required.
  2. Multiple Choice lets the customer select more than one option from a list. Uses the same Options setup as Dropdown and Single Choice.
  3. Single Choice lets the customer pick one option from a visible list, rather than a collapsing dropdown. Uses the same Options setup as Dropdown.
Form Input Elements 2 | Onbbits Help Center
  1. Date Picker lets the customer select a date from a calendar. In addition to the common settings, it includes optional Min Date and Max Date fields to restrict which dates can be selected.
  2. Opt-in: A consent checkbox, typically used for marketing permission or terms and conditions.
Form Input Elements 3 | Onbbits Help Center

Form Actions

Action Button: The button a customer taps to move forward. It includes Button Text (the label shown on the button) and a Click Action setting. When set to Go to Screen, a Target Screen dropdown appears, letting you choose which screen the button should navigate to — this is how you connect multiple screens in a Form.

WhatsApp Form Action Button | Onbbits Help Center
Still Have Questions? Visit Our FAQ Page
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