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Create & Manage Attributes

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You create attributes from the User Attributes page using the Add Attribute button. Once it’s created, you can add a value to any Contact from their profile, during a Live chat, from History, or automatically using the Set Attribute node in a Flow.

Create an Attribute

  1. In the left sidebar, go to Manage > Attributes. 
  2. Click Add Attribute in the top-right corner.
  3. In the Create User Attribute window, type a name into the Attribute Name field.
  4. Click Create.
Attributes | Onbbits Help Center

Your new Attribute now appears in the User Attributes list and is switched on by default, so it’s immediately available on every Contact.

Add a Value to a Contact

Once an Attribute exists, you can fill in or update its value. You’re not limited to one place; you can do it from wherever you’re working with the Contact:

  • From the Contact's profile — open the Contact and edit their details directly.
  • From Live — update the Contact's Attributes right from the chat panel.
  • From History — open a past conversation and update the Contact's Attributes.
  • From a Flow — use the Set Attribute node to fill in or update an Attribute automatically, based on what the customer sends.
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What Are Attributes?

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