What Is a Flow?

A Flow is an automated conversation that responds to your customers for you. You build it once, and from then on, Onbbits handles the conversation whenever a customer’s message matches what you’ve set up.

Why Use This Feature?

Never miss a lead outside business hours. A Flow can respond instantly, any time of day.
Qualify leads before they reach your team. Ask the basics upfront, so your team spends time on real conversations, not sorting through everyone.
Automate repeatable processes. For anything structured — like support requests, a Flow can handle the routine steps on its own.

How a Flow Works

You build a Flow on a canvas by connecting nodes together, each one a single step in the conversation. Every Flow starts with a Start node, where you set the keyword or keywords that trigger it, and ends with an End Flow node.

In between, you can add nodes to send messages, ask questions and save the answers, branch the conversation with conditions, or trigger actions like tagging a contact or calling an external API.

A customer can also enter a Flow by tapping a button on a Template, not just by typing a keyword.

Key Concepts

Flow: An automated, visual conversation made up of connected nodes.
Start Node: The entry point of a Flow, where you set the keywords that trigger it.
Node: A single step in the Flow — sending a message, asking a question, branching with a condition, or taking an action.
Active/Inactive: A Flow only runs when it's turned on.
Timeout: How long a Flow waits for the customer to reply before it stops progressing and sends a fallback message instead.

Still Have Questions? Visit Our FAQ Page

Create a Flow

Flow Nodes

FLOW API Node

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ONBBITS Help Doc v1.0

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What Is a Flow?

Why Use This Feature?

How a Flow Works

Key Concepts

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