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Every business runs on conversations, and every conversation needs someone on the other end. In Onbbits, that person is a contact.
There are three ways a contact ends up in Onbbits:
If a number already exists, Onbbits matches it to that contact instead of creating a new one.
As your contact list grows, Tags help you group contacts based on your business needs. This makes it easier to target specific groups with campaigns, automations, and more.
Tags don’t have to be manual, either. Set one up inside a flow, and contacts get tagged automatically the moment they message in.
A name and number aren’t always enough. Attributes let you store extra details — industry, company size, or anything specific to your business — so every conversation feels personal, not generic.
That’s what a contact is in Onbbits — the foundation of every customer conversation, organized with the information your team needs to communicate effectively.
Our support team is ready to assist you.
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