Campaign

Why does Total Sent show a different number than the Sent (Not Delivered) tab?

A contact only appears in Sent (Not Delivered) while it hasn’t progressed further. Once it’s delivered, it moves to the Delivered tab, so it no longer shows under Sent.

What counts as an invalid contact?

A contact whose number doesn’t exist or doesn’t have WhatsApp.

Can I resend a message to failed contacts?

Yes, from the Failed tab in Campaign Details. Select the contacts and click Resend Selected.

How long does it take for a Broadcast Campaign to send after I create it?

It usually takes a minute or two to move from Draft through Queued and Sending before reaching Completed.

Where do I find the API details for my API Campaign?

On the Campaigns dashboard, click Test Campaign on your API Campaign to see the full request configuration.

Does retargeting reuse the same template as the original campaign?

No. You select a template when you set up the retarget campaign, so you can send a different follow-up message.

Can I retarget a campaign more than once?

Yes. Each retarget creates its own campaign, and all of them are listed under the original campaign’s Retarget Campaigns.

Still need help?

Our support team is ready to assist you.

Terms