OVERVIEW
FEATURES
SUPPORT

Create a Support Ticket in Onbbits

Copy

If you run into a technical issue, have a question about a feature, or want to share feedback, you can raise a support ticket directly from your Onbbits dashboard. This guide walks you through creating a ticket, tracking its progress, and rating your support experience once it’s resolved.

How to Raise a Ticket​

  1. Go to the Support section and click Create Ticket.
  2. Fill in the Subject and Description, and add Attachments.
  3. Click Create Ticket
Create Ticket | Onbbits Help Center

Understanding Ticket Status​

  • Open — Your ticket has been received and is waiting for support action.
  • Resolved — A fix or solution has been implemented.
  • Closed — The ticket is marked complete.

Ticket Details​

Open the Support or Tickets section and select the ticket you want to view. The ticket details page displays its status, resolution details, attachments, and the complete conversation history with the support team in one place.

Ticket Details | Onbbits Help Center

How to Submit Feedback​

Once a ticket is marked Resolved, you can rate your support experience:

  1. Open the Tickets section and select the resolved ticket.
  2. Scroll to Add Feedback.
  3. Choose a rating (1–5 stars), add your feedback, and click Submit.
Ticket Feedback | Onbbits Help Center

Whether you’re reporting a bug or asking a quick question, the Onbbits support ticket system keeps every request organised and visible from start to finish. If you need further help, create a ticket and our support team will take it from there.

Still need help?

Our support team is ready to assist you.

Chat with Us

© 2026 ONBBITS. All rights reserved.

Privacy Policy

Terms

Instagram X-twitter Linkedin-in
On this page