OVERVIEW
FEATURES
INTEGRATION
SUPPORT

Set Up WhatsApp Form Webhooks

Copy

A webhook automatically sends a Form’s submission data to your own server or API as soon as a customer submits it — useful if you want that data to land somewhere outside Onbbits, like your CRM or a custom system.

Before You Begin

  • You'll need an endpoint URL from your own server or API that's ready to receive the data.
  • This is a technical setup — if you're not sure what to enter, check with whoever manages the system you're sending data to.

Steps

  1. Open a Submitted form and go to its Entries page. 
  2. Click Webhook Settings in the top right corner.
  3. Turn on Enable Webhook forwarding.
  4. Enter your server’s address under Endpoint URL.
  5. Leave HTTP Method set to POST.
  6. If your endpoint needs authentication or extra headers, click + Add Custom Header and enter a Key and Value — for example, an Authorization header with a bearer token.
  7. Click Save Configuration.
Set Up Form Webhooks | Onbbits Help Center

Sample Payload

Here’s an example of the data your endpoint receives when a form is submitted:

  • contact: The submitting contact's name and WhatsApp ID.
  • data: Every field's answer, keyed by its field name.
  • event: Always whatsapp.form.submitted for this webhook.
  • form: The submitted form's unique ID and name, so you can tell forms apart if you're using this webhook on more than one.
  • timestamp: When the submission happened.
  • version: The payload format version. 
				
					{
  "contact": {
    "name": "John Doe",
    "wa_id": "15551234567"
  },
  "data": {
    "full_name": "John Doe",
    "mobile_number": "15551234567",
    "address_line_1": "123 Main St",
    "address_line_2": "123 Main St",
    "landmark": "Sample Landmark",
    "pin_code": "Sample Pin_code",
    "city": "Sample City",
    "state": "Sample State",
    "delivery_notes": "Sample Delivery_notes"
  },
  "event": "whatsapp.form.submitted",
  "form": {
    "id": "c48364fe-b396-4c91-836f-4cc3562f06f4",
    "name": "Provide Delivery Address"
  },
  "timestamp": "2026-07-30T06:24:15.872Z",
  "version": "1.0"
}

From now on, every new submission on this form is automatically sent to your endpoint as soon as it comes in — you don’t need to manually export or check the Entries page for your server to receive it.

Still Have Questions? Visit Our FAQ Page

Related Articles

What Is a WhatsApp Form?

Create a WhatsApp Form

WhatsApp Form Elements

Still need help?

Our support team is ready to assist you.

Chat with Us

© 2026 ONBBITS. All rights reserved.

Privacy Policy

Terms

Instagram X-twitter Linkedin-in Youtube

ONBBITS Help Doc v1.0

Ask AI ✨ about Onbbits

Perplexity Anthropic
On this page