Contacts

Is a contact the same as a customer?

Pretty much — a contact is the Onbbits record for the customer or person you’re talking to.

Do I have to add every contact myself?

No. If someone messages you first, Onbbits creates their contact automatically.

Can an Agent export contacts?

No, only Owners can export. Agents can still add, update, and search contacts.

Can I still message someone who's opted out?

Yes, but only directly through chat or a one-on-one template message. They just won’t receive broadcast or campaign messages.

What are the default opt-in and opt-out keywords?

Opt-in defaults to Start and Opt In. Opt-out defaults to STOP, Opt Out, and OUT. Both can be changed.

Can an Agent add a contact?

Yes, both Owners and Agents can add and update contacts.

Can Agents import contacts?

Yes. Both Owners and Agents can import contacts. Only export is limited to Owners.

What happens if I import a contact that already exists?

Onbbits skips creating a duplicate, but it will still update that contact’s tags and attributes from your file.

Can I search by tag or attribute?

No, search only looks at name and phone number. Use the Filter button to search by tag or any other field.

Do I need to save after adding a keyword?

Yes, click Save All Changes after any update, or it won’t take effect.

Our support team is ready to assist you.